Yelp Work From Home [Entry Level/Remote]
Yelp is a leading local business review platform, connecting people with great local businesses by providing a space where consumers can share reviews, photos, and tips. Our mission is to help people find the best businesses around them and connect with their communities. We’re looking for enthusiastic individuals to join our team as Customer Support Representatives and contribute to our growing platform.
Position Overview: We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. This is an entry-level, remote position that offers the opportunity to work from the comfort of your own home. In this role, you will be responsible for assisting Yelp users with inquiries, resolving issues, and providing excellent customer service to enhance the overall Yelp experience.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone.
- Assist with account management, troubleshooting technical issues, and providing information about Yelp’s services.
- Resolve customer concerns in a timely and professional manner.
- Maintain a high level of professionalism and customer service throughout all interactions.
- Accurately document and report customer feedback and issues to relevant departments.
- Contribute to the continuous improvement of Yelp’s support processes.
Qualifications:
- High school diploma or equivalent (some college preferred).
- Previous experience in customer service, retail, or a related field is a plus.
- Strong communication skills, both written and verbal.
- Proficiency in using computers and various software applications.
- Ability to work independently and as part of a team in a remote setting.
- Strong problem-solving skills and attention to detail.
- Flexible and adaptable to changing priorities and situations.
Compensation & Benefits:
- Competitive hourly wage with potential for performance-based bonuses.
- Comprehensive benefits package including health, dental, and vision insurance options.
- Paid time off, including holidays, sick days, and personal time.
- Opportunities for career advancement within Yelp.
How to Apply: To apply, please submit your resume and a cover letter detailing why you are interested in this position and how your skills align with the role. Applications can be submitted through the Yelp Careers website. We are looking to fill this position as soon as possible, so apply today!
Join Yelp and help shape the future of local business reviews from the comfort of your home!