Temporary Team Lead - Remote

Responsibilities

• Supervise and support a team of customer service representatives to meet and exceed performance goals.
• Monitor daily operations to ensure adherence to company policies, procedures, and client expectations.
• Provide coaching, mentorship, and performance feedback to team members.
• Resolve escalated customer issues promptly and professionally.
• Analyze team performance metrics and prepare reports for management.
• Coordinate team schedules and ensure adequate coverage during all shifts.
• Facilitate regular team meetings to share updates and promote a positive work environment.
• Collaborate with other departments to ensure seamless operations.

Requirements

• Proven experience in a supervisory or leadership role, preferably in a customer service environment.
• Excellent communication, interpersonal, and organizational skills.
• Ability to motivate and inspire a remote team to achieve targets.
• Proficiency in using customer service software and remote collaboration tools.
• Strong problem-solving and decision-making skills.
• Flexibility to work varied shifts and adapt to changing priorities.
• High-speed internet connection and a dedicated home office setup.
• Bachelor's degree or equivalent work experience is preferred.

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Benefits

• Competitive hourly rate.
• Flexible remote work environment.
• Access to professional development and training programs.
• Opportunity to gain leadership experience in a dynamic company.
• Supportive and collaborative company culture.
• Paid time off (where applicable).
• Wellness programs and resources.
• Employee recognition programs.
• Health Insurance: Comprehensive coverage, including medical, dental, and vision.

Why Join Us?

At TTEC, we value people who are passionate about delivering exceptional experiences. Joining our team means being part of a supportive, innovative, and collaborative culture that prioritizes personal and professional growth. As a Temporary Team Lead, you’ll have the opportunity to make a meaningful impact, develop your leadership skills, and work with a global team of professionals dedicated to excellence.

How to Apply

To apply for the Temporary Team Lead position. Submit your updated resume and a cover letter highlighting your relevant experience and why you’re the ideal candidate for this role.

Applications are reviewed on a rolling basis, so we encourage you to apply as soon as possible.