Remote UPS Customer Service Jobs - Apply Now

UPS is a global leader in logistics, offering innovative supply chain solutions to businesses and customers around the world. We are committed to delivering excellence through our trusted team of employees. Join us in shaping the future of logistics as a Remote Customer Service Representative.


Job Summary:
As a Remote Customer Service Representative at UPS, you will be the first point of contact for our customers. Your role will involve addressing customer inquiries, resolving issues, and providing exceptional support to ensure a seamless experience. This is a remote position open to candidates located anywhere in the United States.


Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and live chat.

  • Provide information about services, delivery schedules, and tracking details.

  • Resolve customer complaints and ensure timely resolution of issues.

  • Maintain detailed and accurate records of customer interactions.

  • Collaborate with other departments to address and escalate complex issues.

  • Uphold UPS's commitment to superior customer satisfaction.


Qualifications:

  • High school diploma or GED (required); Associate’s or Bachelor’s degree (preferred).

  • Previous experience in customer service, call centers, or a related field.

  • Strong communication and interpersonal skills.

  • Ability to multitask and work in a fast-paced environment.

  • Proficient in using computers, including CRM software and Microsoft Office Suite.

  • Reliable internet connection and a quiet workspace for remote work.


What We Offer:

  • Competitive hourly pay starting at $18-$25/hour, depending on experience.

  • Flexible work hours to accommodate a variety of schedules.

  • Comprehensive benefits package, including health, dental, and vision insurance.

  • Paid time off, holiday pay, and retirement savings plans.

  • Opportunities for career growth within a global organization.

  • Paid training to ensure you’re set up for success in your role.


How to Apply:
If you're ready to join a team that values customer satisfaction and innovation, apply now! Click here to submit your application. Please include your resume and a brief cover letter highlighting your relevant experience.

Apply For This Job Now

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