Healthcare Customer Service Representative - Remote

Job Description: Join our team as a Healthcare Customer Service Representative at Teleperformance! In this role, you'll play a crucial part in delivering exceptional customer service to healthcare clients across the country. You'll handle inquiries related to health insurance, benefits, and medical billing, ensuring that each customer receives accurate information and outstanding support.

Key Responsibilities:

  • Respond to inbound customer calls and emails regarding health insurance policies, medical claims, and general inquiries.
  • Provide accurate, timely, and empathetic responses to customer concerns and questions.
  • Educate customers on their insurance plans, benefits, and procedures.
  • Handle sensitive information with the highest level of confidentiality and security.
  • Resolve customer issues effectively, using available resources and training.
  • Maintain a high level of professionalism and a positive attitude at all times.
  • Document all customer interactions and transactions in the company’s system accurately.

Requirements:

  • High school diploma or equivalent; some college coursework preferred.
  • Previous experience in customer service, particularly in healthcare, is preferred.
  • Strong verbal and written communication skills.
  • Proficiency in basic computer skills and software applications.
  • Ability to multitask and manage time effectively.
  • Empathetic and patient demeanor with excellent problem-solving skills.
  • Must be able to pass a background check.

Benefits:

  • Competitive salary and performance bonuses.
  • Comprehensive health, dental, and vision benefits.
  • Paid training and career development opportunities.
  • Flexible work schedule with the option to work from home.
  • Supportive team environment with a focus on work-life balance.

How to Apply: To apply, please visit our career page at [insert Teleperformance's career site link] and search for the Healthcare Customer Service Representative position. Attach your resume and cover letter outlining your qualifications and why you are the ideal candidate for this role.

Teleperformance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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