Customer Support Specialist (Remote) AT Chewy
Chewy is dedicated to delivering the best products and services to pet parents across the United States. We believe that pets make life better, and we’re passionate about bringing pet happiness to homes by providing everything they need to live their best lives. At Chewy, we strive to be the most customer-centric company and are looking for talented individuals to join our growing team.
Position Overview: As a Customer Support Specialist at Chewy, you will play a key role in delivering exceptional customer service experiences to our valued pet parents. This is a remote position, giving you the flexibility to work from anywhere within the U.S. You will be responsible for handling customer inquiries, resolving issues, and providing product recommendations to ensure a seamless and positive experience for our customers.
Key Responsibilities:
- Handle inbound and outbound customer interactions via phone, email, and chat, ensuring high-quality and timely responses to inquiries.
- Resolve customer issues, including order discrepancies, shipping concerns, and product inquiries with professionalism and empathy.
- Provide detailed information about products, services, and policies to customers, offering personalized recommendations and solutions to enhance their shopping experience.
- Document all customer interactions accurately in the company’s CRM system.
- Work collaboratively with various internal teams, including operations and product specialists, to resolve customer issues and improve service processes.
- Maintain a high level of product knowledge and stay up-to-date with company promotions, policies, and procedures.
Qualifications:
- High school diploma or equivalent required; college degree preferred.
- 1+ year of previous experience in customer support, ideally in a remote or virtual environment.
- Excellent verbal and written communication skills with a friendly and professional demeanor.
- Strong problem-solving skills and the ability to handle challenging customer situations with patience and tact.
- Proficiency with computer systems and the ability to multitask between systems.
- Self-motivated and able to work independently in a remote setting.
- Passion for pets and knowledge of pet care products and services is a plus.
Why Chewy?
- Work from Anywhere: Enjoy the flexibility of working remotely from the comfort of your home.
- Growth Opportunities: At Chewy, we value continuous learning and offer career advancement opportunities.
- Comprehensive Benefits: Competitive salary, health and wellness benefits, paid time off, and employee discounts on Chewy products.
- Inclusive Environment: We are committed to fostering an inclusive culture where all team members feel valued and empowered.
If you are passionate about pets and providing exceptional customer support, we want to hear from you! Apply today to join the Chewy family and help us make pet parents’ lives easier, happier, and healthier.