Customer Service Representative - UPS Remote Jobs

Customer Service Representative (Remote)
Company: UPS
Location: Remote (USA)


About Us:
UPS is a global leader in logistics and supply chain solutions, dedicated to connecting people and businesses around the world. Our commitment to excellence and innovation drives us to deliver outstanding customer experiences every day. Join our team and be part of a company that values teamwork, diversity, and growth.


Job Overview:
We are seeking a motivated and customer-focused Customer Service Representative to join our remote team. In this role, you will provide top-notch support to our customers, ensuring their inquiries are resolved efficiently and professionally. This is an excellent opportunity for individuals passionate about delivering exceptional service while working from the comfort of their home.


Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.

  • Resolve issues related to shipping, tracking, and delivery.

  • Provide accurate information about UPS products and services.

  • Document and escalate complex issues to the appropriate departments when necessary.

  • Assist customers with account management and billing inquiries.

  • Maintain up-to-date knowledge of company policies, procedures, and technology.

  • Strive to meet and exceed performance metrics, including response time and customer satisfaction scores.


Qualifications:

  • High school diploma or equivalent (Associate or Bachelor’s degree preferred).

  • Previous customer service experience, preferably in a call center or remote setting.

  • Excellent communication skills (verbal and written).

  • Strong problem-solving and conflict-resolution abilities.

  • Ability to work independently and manage time effectively in a remote environment.

  • Proficiency with computers and familiarity with CRM software.

  • Reliable high-speed internet connection and a dedicated workspace.

  • Flexibility to work various shifts, including evenings and weekends.


What We Offer:

  • Competitive pay starting at $XX.XX/hour (based on experience).

  • Comprehensive benefits package, including medical, dental, and vision coverage.

  • Paid time off and holiday pay.

  • Opportunities for professional growth and advancement.

  • Remote work flexibility with provided training and support.

  • Employee discounts on UPS services and partner products.


How to Apply:
If you’re ready to be part of a dynamic team that values your skills and dedication, we encourage you to apply today. Please submit your resume and a brief cover letter highlighting your relevant experience.

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